Warranty Policy
We provide a structured Warranty Policy to explain how warranty service and long-term maintenance are handled.
This policy defines warranty coverage, warranty period, and lifetime maintenance support.
All services described here follow the conditions listed below.
1. Warranty Coverage
Our warranty covers specific functional issues related to the internal operation of the watch.
Coverage applies only to problems defined within the warranty scope.
The purpose of this coverage is to ensure that watches maintain normal mechanical performance during regular use.
1.1 Mechanical Failures
The warranty includes mechanical failures that affect the operation of the watch.
These situations may involve internal mechanical components that do not operate normally.
If such mechanical issues occur during the warranty period, they may qualify for warranty service.
Mechanical failures covered under this section must relate to the internal functioning of the watch mechanism.
1.2 Movement Issues
The warranty also covers issues related to the watch movement.
The movement is the core component responsible for timekeeping and mechanical operation.
If the movement experiences functional problems within the warranty period, it may be eligible for warranty service.
Movement-related issues must fall within the defined warranty coverage conditions.
1.3 Non-Human Functional Faults
The warranty includes functional faults not caused by human factors.
These issues may appear during normal usage and are not related to external damage or improper handling.
Examples include situations where the watch does not perform its intended function despite normal use.
Only faults that meet the definition of non-human functional issues fall within this coverage scope.
2. Warranty Period
Warranty service is available only during the defined warranty validity period.
Customers should review the timing requirements before submitting a warranty request.
2.1 Two-Year Free Warranty
All watches include a two-year free warranty period.
During this period, issues covered by the warranty scope may qualify for service support.
The two-year period represents the standard warranty duration provided for each watch.
2.2 Start of Warranty Period
The warranty period begins on the date when the order is received and signed for.
This receipt date serves as the official starting point for warranty validity.
Customers may reference the delivery confirmation date to determine the beginning of the warranty period.
2.3 Warranty Service Request Timing
Warranty service requests must be submitted within the active warranty period.
Requests made after the warranty expiration date may not qualify for warranty coverage.
Customers are encouraged to contact support as soon as an issue is noticed to ensure the request falls within the warranty timeline.
3. Lifetime Maintenance
Even after the warranty period ends, we continue to offer lifetime maintenance services.
These services are designed to support the long-term performance and upkeep of watch movements.
Lifetime maintenance focuses on essential maintenance procedures that help preserve normal watch operation.
3.1 Movement Maintenance
We provide movement maintenance services as part of long-term support.
Movement maintenance helps ensure that internal mechanical components remain in stable working condition.
Regular maintenance may help maintain consistent watch performance.
3.2 Regulation and Adjustment
Lifetime maintenance includes regulation and adjustment services.
These services involve adjusting the watch to help maintain proper operation.
Adjustment services are intended to support normal mechanical performance over time.
3.3 Cleaning
Maintenance services may include cleaning of internal watch components.
Cleaning helps remove accumulated particles that may affect movement performance.
Proper cleaning supports stable mechanical operation.
3.4 Lubrication
Maintenance may also include oil replacement and lubrication when required.
Lubrication supports smooth interaction between internal mechanical parts.
Regular lubrication helps maintain efficient movement operation.
3.5 Long-Term Support
Lifetime maintenance services are provided with reasonable long-term service pricing.
This allows customers to continue maintaining their watches beyond the warranty period.
The goal of this policy is to provide consistent long-term maintenance support.
4. Additional Information
For a full understanding of related service policies, you may review the following pages:
Review our Returns Policy for conditions related to product returns.
Explore our available models through the watch collection page.
These pages provide additional information regarding purchasing procedures and service policies.
If you have questions regarding this Warranty Policy, please contact customer support for clarification.
