Contact Us
If you have questions about watches, orders, or product details, our support team is available to help.
We provide several contact channels so customers can choose the most convenient way to communicate.
Our goal is simple: make sure every customer can reach us and receive a clear response.
Customer Support Channels
We offer multiple communication channels to accommodate different types of inquiries.
Email Support
Email is the primary support channel.
It is suitable for detailed questions, order discussions, and after-sales communication.
Advantages
Complete conversation records
Suitable for long messages and attachments
Easy tracking for after-sales cases
Email communication helps maintain clear documentation for every request.
WhatsApp Support
WhatsApp is designed for faster responses.
It is useful when customers prefer quick communication.
Advantages
Faster replies
Convenient for short questions
Direct communication with support staff
Support Availability
Customer support is available most hours of the day.
Service coverage is adjusted according to the distribution of customer time zones.
The objective is to ensure customers can reach support whenever assistance is needed.
Response Time
Our support system follows clear response expectations.
General Inquiries
Most general questions receive a response within 1 hour.
These include:
Product questions
Pre-purchase consultations
Usage guidance
After-Sales Requests
After-sales requests are reviewed carefully.
Solutions are usually provided within 1–3 business days, depending on the issue.
High-Priority Cases
Certain situations receive higher priority during support processing:
Payment issues
Order status changes
QC review communication
Shipping or logistics exceptions
These cases are handled with priority to maintain order transparency.
Pre-Sales Consultation
Customers may contact support before placing an order.
Our team can provide guidance on topics such as:
Style recommendations
Movement selection (Asian / Japan / SW)
Version differences between batches
Water resistance and usage scenarios
Case size, thickness, and weight considerations
Budget-appropriate options
All suggestions are based on real batch performance.
The goal is to help customers understand differences clearly before making a decision.
Usage Assistance
Support is also available for common watch usage questions.
Examples include:
Bracelet adjustment
Manual winding methods
Time and date adjustment
Explanation of timekeeping deviation
Luminous performance information
Water resistance precautions
Assistance may include:
Illustrated guides
Video tutorials when available
Real-time help from customer support
These resources help reduce the learning curve for new users.
Order Communication
We maintain transparent communication throughout the order process.
Customers may receive updates at several stages:
Payment confirmation
Preparation or sourcing stage
QC photos or videos for review
Shipping confirmation with tracking number
Notifications in case of logistics exceptions
This process helps customers stay informed and reduces uncertainty.
Service Philosophy
Our communication style follows several principles:
Professional and transparent
No exaggerated claims
No misleading comparisons
Clear explanation of advantages and limitations
We avoid creating artificial urgency.
The priority is long-term trust rather than short-term sales.
Contact Email: [email protected]
