Order Processing
This page explains how orders are processed after a customer submits an order on our website. The process follows a structured workflow and includes preparation, quality inspection, and shipment arrangements.
1. Ordering Process
The order process follows several steps to ensure the product is prepared and checked before shipping.
1.1 Submit Order Information
Customers submit order details through the website checkout system.
1.2 Payment Arrangement
Customer service provides available payment methods after the order is received.
1.3 Payment Completion
The order proceeds after the customer completes the payment.
1.4 Stock Preparation
The order enters the preparation stage.
Products are prepared according to stock availability and order type.
1.5 QC Inspection
A quality check is performed before shipment.
Photos or videos are taken to show the product condition.
1.6 QC Confirmation
Customers review the QC materials.
Shipment proceeds after the QC is confirmed.
1.7 Shipment Arrangement
The warehouse prepares the package for shipment.
1.8 Tracking Number Provided
After shipment, a tracking number is issued.
Customers can monitor the delivery progress.
2. Order Processing Time
Order processing time depends on payment confirmation, stock preparation, and QC inspection.
2.1 Payment Confirmation
Payment confirmation typically takes 0–12 hours.
Cross-border payments may take slightly longer.
2.2 Stock Preparation Time
Preparation time depends on product availability.
In-stock orders: 1–2 days
Non-stock orders: 2–5 days
Pre-sale products: 3–7 days
2.3 QC Inspection Time
Quality inspection usually requires 1–3 days.
Complex models may require additional inspection time.
2.4 Outbound Processing
After QC approval, the order is arranged for shipment.
Outbound processing is typically completed within 24 hours.
3. Special Processing Situations
Certain conditions may extend the normal processing timeline.
High-demand products may require a short waiting queue.
Factory delays may affect preparation time.
Holidays may impact production and logistics schedules.
Orders containing both in-stock and pre-sale items ship based on the pre-sale timeline.
4. Customer Service Support
Customer service follows the order from placement to shipment.
4.1 Order Follow-Up
Support staff monitors the order during the entire process.
4.2 Contact Support
Customers may contact support if questions arise.
4.3 Pre-Sales and After-Sales Service
Both pre-purchase guidance and after-sales support are available.
5. Related Information
For more details about payment and shipping policies, please refer to:
Payment Methods – Learn about supported payment options.
Shipping Policy – Understand shipping procedures and delivery details.
Warranty Policy – Review warranty coverage.
If you need assistance with an order, please contact customer service for support during the ordering process.
